faqs2

All images should be prepared prior to upload as indicated in our “Print Ready Checklist”. Images should be prepared as follows:

   Color Space: sRGB, Adobe RGB, ProPhoto RGB

   Image Size: At dimensions of final output (ie. 8×12, 16×24, etc.)

   Image Resolution: 300ppi (72ppi minimum required)

   Image Depth: 8 bit recommended, 16 bit also accepted

   File Type: JPEG or TIFF (flattened, no compression)

   Channels & Layers: No extra layers or alpha channels

All available sizes are listed on the right side of each production page inside of the “Pricing” tab. The maximum size we are capable of printing depends on the product and/or paper type. To determine the largest sizes available, please review the sizes listed on the right side of each product page inside of the “Pricing” tab.

Except for Metal Prints and Press Printed Products, if your desired size is not available, simply select and place your order for the next size up which accommodates both the width and height. When reviewing your order in ROES prior to checkout, indicate the final size desired by selecting the “Print Order Comments/Notes” checkbox on the right side just under “Options”. For example, if your desired size is 14” x 28”, select and place your order as a 15” x 30” and note “14x 28 final output size”. For Metal Prints and Press Printed Products, we are unfortunately unable to produce custom sizes at this time.

Fine Art Prints include ½” and Rolled Canvas Prints (Unstretched) include 2” of white space on all four sides. Except for Metal Prints and Press Print Products, simply select a size that accommodates for the extra white space, and then indicate your desired final output and surrounding amount of white space for your printed image. This can be done when reviewing your order prior to checkout inside of ROES by selecting the “Print Order Comments/Notes” checkbox on the right side under options. For Metal Prints and Press Print Products, white space must originally be added to the image being used. For example, if you are designing a 24×36 Metal Print with a Silver Base Color and wanted to have 1” of silver surrounding the image, the file should be sized at 24” x 36”, and should include a 22” x 34” image with 1” of dead space on all four sides.

No, we print your image “as-is” and do not perform any adjustments. For this reason, it is important that you follow the “Print Ready Checklist” before sending your image for production, as well as soft proof your image with our supplied ICC Color Profiles.

All orders should be placed via our ROES software. Details for specific products can be found on our How to Order page. If you encounter an error or problem when ordering, first consult our ROES Technical FAQs, and as a last resort send your image to us via our File Upload form.

To become a customer, click here. For more information about becoming a customer, click here.

Unfortunately, only registered users can view pricing. To sign up and see our prices, click here.

First and foremost, it is imperative that you check and double-check your image prior to placing your order. Our Print Ready Checklist used in conjunction with soft proofing will provide you with a reasonable idea of the print output. Once your order has been submitted, it is almost immediately placed into production. Due to this reason, orders can only be modified or changed in certain situations if they have not been produced already or have not entered into key stages of the production workflow. To request a change or modification of your order, FIRST IMMEDIATELY CONTACT US DIRECTLY BY PHONE, OR LEAVE A VOICEMAIL IF IT IS AFTER OUR REGULAR BUSINESS HOURS, TO FIND OUT IF IT IS AT ALL POSSIBLE. DO NOT CONTACT US BY EMAIL OR CONTACT FORM – WE MAY NOT SEE YOUR REQUEST IN TIME. PRODUCTION WILL CONTINUE AS USUAL UNLESS WE HAVE RECEIVED A REQUEST AND HAVE SPOKEN WITH YOU DIRECTLY ABOUT THE ORDER. Once we speak with you, we will promptly find the status of your order and inform you if changes or modifications are permissible, the cost for doing so, and the necessary action steps to take.

First and foremost, it is imperative that you check and double-check your image prior to placing your order. Our Print Ready Checklist used in conjunction with soft proofing will provide you with a reasonable idea of the print output. Once your order has been submitted, it is almost immediately placed into production. Due to this reason, orders can only be canceled if production has not yet begun.  IMMEDIATELY CONTACT US DIRECTLY BY PHONE, OR LEAVE A VOICEMAIL IF IT IS AFTER OUR REGULAR BUSINESS HOURS, TO FIND OUT IF IT IS AT ALL POSSIBLE. DO NOT CONTACT US BY EMAIL OR CONTACT FORM – WE MAY NOT SEE YOUR REQUEST IN TIME. PRODUCTION WILL CONTINUE AS USUAL UNLESS WE HAVE RECEIVED A REQUEST AND HAVE SPOKEN WITH YOU DIRECTLY ABOUT THE ORDER.

To check on the status of your order, you can feel free to contact us directly to receive a status update. Before contacting us, please review the question below entitled “How long does production take for your products?”

Since there is a certain amount of time associated with in-taking, producing and shipping each order, the minimum order charge is in place to partially defer any administrative or shipping costs associated with low-value orders.

We offer the following paper types: Premium Satin, Premium Gloss, Fine Art Photo Rag, Metallic and Canvas

Except for economy prints, prints on metal and press printed products, all images are printed with 12-color inkjet printers. When compared to traditional silver halide prints, our inkjet prints have better reproduction color and quality due to the controllability and number of colors available for output. Our prints are synonymous with “Giclée” Prints, which simply means a digital fine art print made on an inkjet printer, which our prints are.

Except for economy prints, prints on metal and press printed products, our inkjet prints (Premium Satin and Gloss, Metallic, Fine Art Photo Rag and Canvas) are all rated for a print permanence in typical display settings of at least 75 years for color images and at least 200 years for black and white images. When kept behind UV protective glass/glazing, coatings and laminates, the longevity increases beyond 95 years, in some cases beyond 300 years.

A wallet image is printed at 2.5” x 3.5”, and then trimmed with rounded die-cut corners for a final output size at 2.375” x 3.375”.

We offer UV protective laminates available in the following finishes: Satin, Velvet, Semi-Matte, Matte

Yes, you can add and mix different paper sizes and/or types within orders as long as they are within the same product catalog. For information about adding or mixing different product types and sizes, please refer to FAQ 3.14 Can shipping be combined for separate or multiple orders? FAQ.

Unlike traditional silver halide processing, we do not back-print on our paper.

Also known as a “Giclée” or “Fine Art” print, Canvas Prints are manufactured with the highest quality matte canvas paper using 12-color archival based inks, then finished with a protective coating to prevent against UV and other harmful damage. The term, “Giclée”, simply means a digital fine art print made on an inkjet printer, which our Canvas prints are.

The edge types available for Canvas Gallery Wraps and Canvas Gallery Wraps in Float Frame are Mirrored, Traditional, Solid Color, Digital Stretch, Blurred, Blur Mirror and Blur Stretch.

Both 1” and 1.5” stretcher bars are available, although the print sizes offered differ for each. For Canvas Gallery Wraps in Float Frame, we use 1.5” stretcher bars (float frames are not available with 1” stretcher bars).

For a 1” Canvas Gallery Wrap, the image size printed includes 1.25” added to each of the four sides to accommodate the 1” stretcher bar size plus an additional ¼” which wraps around onto the backside. Likewise, a 1.5” Canvas Gallery Wrap includes 1.75” on all four sides to account for the 1.5” stretcher bar. For example, a 10×15 Canvas Gallery Wrap on 1.5” stretcher bars is actually printed at the size of 13.5” x 18.5”, allowing for 1.5” to stretch around the bar’s sides, with ¼” excess stretching around onto the backside.

This is the favorite product of our photographers nationwide. A float frame gives you the elegance of a framed piece with the luxury of a canvas gallery wrap, while providing dimensionality to the image in a way that makes you a participant with the photo.

Gold Traditional

Espresso Traditional

Espresso Contemporary

Silver Traditional

Champagne Contemporary

Black Traditional

Black Contemporary

For a step-by-step of how to order our products, click here.

The thickness of a float frame varies slightly based on the frame moulding, although in general it is 1.75” in width (1.5” thick moulding, 0.25” gap), and 2.25” in depth/height. The lip of the float frame is actually higher than the face of the canvas, providing a slight amount of buffer room for added protection.

Gold Traditional

Espresso Traditional

Espresso Contemporary

Silver Traditional

Champagne Contemporary

Black Traditional

Black Contemporary

ANSWER NEEDED

Yes, all Canvas Prints, Canvas Gallery Wraps (1” and 1.5”), and Canvas Gallery Wraps in Float Frame include either a Satin or Gloss finish coating. By default, our Satin coating is selected when ordering, although the Gloss finish can as well be selected instead.

ANSWER NEEDED

ANSWER NEEDED

A new and modern take on wall décor, PhotoPlaqs are made from premium eco-friendly, high-density fiber wood. The print is first laminated, and then adhered directly to an acid-free face of the wood. The edge is then beveled with your selected laminate color choice, and finally encapsulated on the back with a black laminate to provide a barrier against the elements. Each PhotoPlaq comes complete with a hanging system unique to each Plaq type.

PhotoPlaqs differ based on the thickness and/or hanging system of each Plaq type:

   Thin: 1/8” thick, no hanging system

   Standard: 3/8” thick, keyhole hanging system

   Float: 3/8” thick, French cleat hanging system

   Thick:1” thick, French cleat hanging system

We offer UV protective laminates available in the following finishes: Satin, Velvet, Semi-Matte, Matte

Each PhotoPlaq comes with a hanging system unique to the Plaq type.

Keyhole Hanger:The Standard PhotoPlaq includes keyhole slots and screws for easy hanging. First, measure the area that you will be installing the presentation. While using a level, next place the screws (or if included, place the screw guides) in the keyhole slots and lightly make a dimple on the wall as to where the screws will go. Be sure to hold the Plaq and the screws (or screw guides) firmly so that they do not slip out of your hand. Drill the screws into the wall where the dimple imprints were just made, being sure to leave roughly 1/8” to 1/4″ between the wall and the base of the screw’s head. Finally, set the Plaq into position by placing the screws into the keyhole slot and sliding the artwork sideways until it hangs securely. Reposition or reinstall as needed.

French Cleat Hanger:Both the Float and Thick PhotoPlaq include a French Cleat hanging system and screws for quick and effortless hanging. First, measure the area that you will be installing the presentation. While using a level, place the wood hanger on the wall. Insert and tighten the screws so that the wood hanger remains snug on the wall. Once completed, simply place the Plaq onto the wood hanger so that it “locks” into place. Reposition or reinstall as needed.

Although the above methods are suggested for hanging the final PhotoPlaq presentation, we are not responsible for any damage, injury or problems that may occur, both direct and/or indirect as a consequence of installation.

An alternative to traditional paper photo prints, the image is printed directly to a .045” aluminum panel through a dye infused sublimated process. Available with a silver or white base receiving layer, Metal Prints feature an advanced, highly durable and extremely smooth photo surface that is glossy and more resistant to scratching.

The silver base creates a metallic look to your photo or image, while the white gloss base offers crisp bright whites and excellent color reproduction.

Metal Prints include either a Glossy or Matte finish. The glossy surface provides a sharp, vibrant and shiny finish, while the matte creates a softer satin tone that is smooth and silky feeling.

Each Metal Print comes with a wood keyhole hanger. First, measure the area that you will be installing the presentation. While using a level, next place the screws (or if included, place the screw guides) in the keyhole slots and lightly make a dimple on the wall as to where the screws will go. Be sure to hold the Metal Print and the screws (or screw guides) firmly so that they do not slip out of your hand. Drill the screws into the wall where the dimple imprints were just made, being sure to leave roughly 1/8” to 1/4″ between the wall and the base of the screw’s head. Finally, set the presentation into position by placing the screws into the keyhole slot and sliding the artwork sideways until it hangs securely. Reposition or reinstall as needed.

Although the above methods are suggested for hanging the final PhotoPlaq presentation, we are not responsible for any damage, injury or problems that may occur, both direct and/or indirect as a consequence of installation.

ANSWER NEEDED

The vast majority of our products are printed on either 100# or 110# archival quality paper. Calendars, printed book covers, and the pages of certain book products are printed on gloss cover stock, while the pages of other book products are printed on gloss text. Greeting cards are available in your choice of matte, pearlescent, linen, eco-friendly and watercolor stocks.

Occasions and Signature collection books can be ordered with your choice of satin or gloss UV coating on the pages. Books ordered with printed full-wrap photo covers come with a protective laminate in either gloss or satin. Cards printed on matte and pearlescent stock and trader cards are also available with option gloss or satin finishes.

We offer flat and folded cards in boxes of 25. All greeting cards come with standard white envelopes. Gold and silver foil envelopes are available as options.

All of our premium photo book products come standard with heirloom presentation packaging.

   10×10 and 12×12 Keepsake Photo Books are packaged in a silver gift box with silver metallic emblem

   All Occasions Photo Books come with a black boutique slip-cover and black elastic belly band

   All Signature Photo Books include a 2-piece black gift box with silver embossed emblem

Typical production time is between 1 to 3 business days for all Prints, 3 to 5 business days for Mounted Prints, 3 to 5 business days for all Canvas products, 5 to 7 business days for all PhotoPlaq products, 5 to 7 business days for all Metal Print products, and 1 to 4 business days for all Press Printed products.

Yes, we offer both Rush Services and expedited shipping services as separate options. Rush orders incur a charge of 50% of the total order value, and elevates the order within the production queue. Depending on the product, Rush orders will typically go out the same day as ordered, or will be processed through production up to 3 days ahead of schedule. For expedited shipping of your order, we additionally offer both Next Day and 2nd Day services for prompt delivery. These optional services and their costs are available inside of ROES at checkout.

Prints

Includes: Economy Prints, Premium Prints, Metallic Prints, Fine Art Prints, Canvas Prints

Canvas Products

Includes: Canvas Gallery Wraps 1”, Canvas Gallery Wraps 1.5”, Canvas Gallery Wraps in Float Frame

PhotoPlaq Products

Includes: Standard PhotoPlaq, Float PhotoPlaq, Thick PhotoPlaq, Thin PhotoPlaq

Press Printed Products

Includes: Greeting Cards, Photo Books, Calendars

   An “item” is: 1 book, 1 pack of greeting cards, or 10 packs of trader cards

We use reputable shipping carriers to ensure that all final prints and presentations arrive at their final destination as safe as possible. All products are shipped with tracking via USPS or FedEx, depending on the product and size. In some situations, UPS may as well be used for delivery. For oversized presentations that do not meet USPS or FedEx package requirements and require shipment by freight, our common carrier of choice is R&L Carriers. At our discretion, we may substitute the selected shipping carrier, although the delivery time will be maintained to ensure timely delivery.

The turnaround time for shipments is anywhere from 1 to 4 business days, and varies based on the carrier and/or service selected. For more information, please review the typical delivery time and FedEx Ground Service Map available on our Shipping and Turnaround page.

Each shipping option includes insurance of the packaged contents already built into the price and are insured for the order’s purchased value. For more information, please review the Shipping Insurance section on our Shipping and Turnaround page.

Yes, we do provide drop shipping. Whether you are shipping the products to your location, or are drop shipping them to your end client, the price is the same and does not change. For prints drop shipped or sent directly to you in boutique packaging, the shipping price again does not change.

Yes, we can ship to Hawaii, Alaska, PO Boxes, APOs, and international destinations.

   Hawaii and Alaska: Additional costs apply to the shipping price charged. Flat Rate shipping prices are only available for the 48-Contingent United States. For more information, contact us directly.

   PO Boxes: USPS is the only carrier that can ship to PO Boxes as neither FedEx or UPS allow for these types of deliveries. Due to USPS regulations of the size and weight allowable for packages, certain products can not be shipped to these locations with any carrier.

   APOs and International Destinations: Additional costs apply to the shipping price charged. Flat Rate shipping prices are only available for the 48-Contingent United States. For more information, contact us directly.

Once your order has been made ready for shipment, the item’s tracking number is automatically issued via email to the email address provided at the time of checkout. Once received, you may feel free to monitor the status of the shipment by entering the tracking information into the carriers website. From the email sent to you containing the specified carrier and tracking number, please click on the links below to track your package via these website:

   USPS: https://www.usps.com/shipping/trackandconfirm.htm

   FedEx: http://www.fedex.com/Tracking

   UPS: http:// www.ups.com/tracking/tracking.html

In the rare occurrence that a package and its contents were to become lost or damaged while in transit and in the possession of the shipping carrier, please submit all claims to us directly (not the shipping carrier). If a claim is made, we will work in conjunction with the shipping carrier and claim adjusters to resolve the issue, with the sole remedy being an identical replacement product at no additional cost to the customer.

No, the packaging does not indicate the TPTPro brand or name. All orders are shipped “White Labeled” without any indication of who we are. Only our address is included in the return shipment as follows:

   Studio or Company Name

   Attn: Shipping Department

   1284 South Grant Ave

   Loveland, CO 80537

   970-744-4580

To enter an alternate address for shipping or for drop shipping the items, simply input the address in ROES at the time of checkout. Once you have selected your shipping option at checkout, the input fields will appear to allow for the information to be entered (be sure that the “Use billing address for shipping” checkbox is not selected).

Yes, a nominal shipping fee is charged for each order, and a shipping option must be selected in ROES at checkout. If individual orders are being sent to the same location, you can combine the shipments together and receive a refund of the difference. For more information, please review the question below entitled “Can shipping be combined for separate or multiple orders?” If orders are being picked-up from the lab directly, a shipping fee is not incurred on the order.

If you place multiple orders for different items that are being sent to the same location, we can combine the shipping in most situations. Simply place your orders as you normally would and select the same shipping option for each order. For each order, you will need to indicate that you would like to have the orders combined. This can be done by selecting the “Print Order Comments/Notes” check box when reviewing the items in your cart just before checkout, on the right side under “Options”. Once the orders have been received and processed, we will simply provide you a refund for difference of the shipping paid, only charging you for the shipping amount that is greatest among all of the orders and refunding the rest. Orders for items within the following catalogs CAN NOT be combined: Press Print Products, Metal Print Products.

The image size should be at the dimensions of the final output (ie. 8×12, 16×24, etc.). For more information, please review the Print Ready Checklist.

Images should be in either JPEG or TIFF final formats. For more information, please review the Print Ready Checklist.

Images should be in either the sRGB, Adobe RGB, or ProPhoto RGB color space. For more information, please review the Print Ready Checklist.

Images should have a resolution of 300ppi, although 72ppi is the minimum required. For more information, please review the Print Ready Checklist.

No, images can not include any extra layers or alpha channels. For more information, please review the Print Ready Checklist.

Images are recommended to be setup with an 8 bit image depth, although 16 bit is also accepted. For more information, please review the Print Ready Checklist.

Our ICC color profiles are available for download on each print product’s page on the right side under the “Specs” tab. As well, each profile is listed and available for download on our ICC Color Profile Downloads page located here.

Yes, an active internet connection is needed to download or launch ROES. Since the software requests that you sign-in, an internet connection is needed to validate your account information.

No, you do not need to download ROES each time to order. Upon downloading the software your first time, a shortcut will appear on your desktop to relaunch the program later. Upon each relaunch, the software will automatically update itself, including the product catalogs within.

There are a few reasons as to why ROES may not create a desktop shortcut upon download. For thorough information to resolve this issue, please review our ROES Technical FAQs, namely the following FAQs: 1.2 How can I create a ROES desktop shortcut if I skipped the option during the initial launch?, 3.2 Windows Java Desktop Shortcuts, 4.2 Mac/Apple Java Desktop Shortcuts. If the problem persists, feel free to contact us for assistance.

You should have a minimum 1.6GHz, late-model processor with 2GB RAM and either Java 1.6 or 1.7, the latest Java is available here. Apple Java is native to OS X 10.6 and earlier. Apple OS X 10.5 or higher, and all Microsft-supported 32/64 bit versions of Windows (64 bit Windows 7 recommended) will support the application. Be sure to maintain enough free drive space to build, save, and retain order files. Windows XP, nearly 11 years old now, is supported but only a 32 bit operating system, so can run into memory issues with larger orders.

For a complete list of error messages, bugs, and other reasons that might prevent you from ordering, please review our ROES Technical FAQs. If the problem persists, feel free to contact us for assistance.

Yes, as a last resort, you may feel free to upload an image directly to us via our File Upload form.

For files larger than 75mb or if you experience further trouble, we recommend the third party websites of YouSendIt or WeTransfer, and request that you send the file to contact@tptpro.com.

Yes, once you have added an item into your cart, the software will automatically save your order when closing and exiting the program.

Unfortunately, only registered users can use the ROES ordering software. To sign up and place your order, click here.

ROES can only accept TIFFs and JPEG images. For information as to how images should be setup prior to upload, please review the Print Ready Checklist.

To enter an alternate address for shipping or for drop shipping the items, simply input the address in ROES at the time of checkout. Once you have selected your shipping option at checkout, the input fields will appear to allow for the information to be entered (be sure that the “Use billing address for shipping” checkbox is not selected).

There are two reasons why we have different catalogs inside of ROES:

   1.) Simply put – because of the limitations within ROES with so many different products

   2.) Ease of use. Breaking the products into different catalogs allows you to quickly find what you are looking for, without all of the tabs and product categories getting in your way

If you place multiple orders for different items that are being sent to the same location, we can combine the shipping in most situations. Simply place your orders as you normally would and select the same shipping option for each order. For each order, you will need to indicate that you would like to have the orders combined. This can be done by selecting the “Print Order Comments/Notes” check box when reviewing the items in your cart just before checkout, on the right side under “Options”. Once the orders have been received and processed, we will simply provide you a refund for difference of the shipping paid, only charging you for the shipping amount that is greatest among all of the orders and refunding the rest. Orders for items within the following catalogs CAN NOT be combined: Press Print Products, Metal Print Products.

Providing instructions or comments for your order is easy inside of ROES. This can be done by selecting the “Print Order Comments/Notes” check box when reviewing the items in your cart just before checkout, on the right side under “Options”. You may feel free to input any notes or remarks into this area and they will be reviewed by our staff when the order has been received.

To redownload the ROES software, visit the Download ROES page by clicking here.