Shipping and Turnaround

Production Turnaround

Typical production time is between 1 to 3 days for prints, 5 to 7 business days for all other products, plus shipping (except during periods of high volume). If you have not received your product within 10 business days from the time of purchase, please feel free to contact us at your convenience to receive a status update.

Shipping Carriers

We use reputable shipping carriers to ensure that all final prints and presentations arrive at their final destination as safe as possible. All products are shipped with tracking via USPS or FedEx, depending on the product and size. For oversized presentations that do not meet USPS or FedEx package requirements and require shipment by freight, our common carrier of choice is R&L Carriers. At our discretion, we may substitute FedEx Ground with either USPS First Class Mail or Priority Mail, as well may substitute FedEx Next Day or Second Day services with USPS Express Mail. If an optional shipping service is substituted, the expected delivery time will be maintained to ensure timely delivery. See FedEx Ground Service Map below for typical delivery days-in-transit.

Shipping Insurance

All shipped items are insured for the order’s purchased value. Each shipping option includes insurance of the packaged contents already built into the price. In the rare occurrence that a package and its contents were to become lost or damaged while in transit and in the possession of the shipping carrier, please submit all claims to us directly (not the shipping carrier). If a claim is made, we will work in conjunction with the shipping carrier and claim adjusters to resolve the issue, with the sole remedy being an identical replacement product at no additional cost to the customer.

Once your order has been made ready for shipment, the item’s tracking number is automatically issued via email to the email address provided at the time of checkout. Once received, you may feel free to monitor the status of the shipment by entering the tracking information into the carriers website. From the email sent to you containing the specified carrier and tracking number, please click on the links below to track your package via these website:

Tracking

Once your order has been made ready for shipment, the item’s tracking number is automatically issued via email to the email address provided at the time of checkout. Once received, you may feel free to monitor the status of the shipment by entering the tracking information into the carriers website. From the email sent to you containing the specified carrier and tracking number, please click on the links below to track your package via these website:

   USPS: https://www.usps.com/shipping/trackandconfirm.htm

   FedEx: http://www.fedex.com/Tracking

   UPS: http:// www.ups.com/tracking/tracking.html

*Note: Shipping options may be substituted for similar services provided by additional carriers, although the expected delivery time will be maintained to ensure timely delivery.

Note: Shipping prices listed below are for 48 contingent states only (Alaska, Hawaii, International and all others additional)

Prints

Includes: Economy Prints, Premium Prints, Metallic Prints, Fine Art Prints

Canvas Products

Includes: Canvas Prints, Canvas Gallery Wraps 1”, Canvas Gallery Wraps 1.5”, Canvas Gallery Wraps in Float Frame

PhotoPlaq Products

Includes: Standard PhotoPlaq, Float PhotoPlaq, Thick PhotoPlaq, Thin PhotoPlaq

   *Sizes 30x40 and over may incur additional fee

Press Printed Products

Includes: Greeting Cards, Photo Books, Calendars

   *An "item" is: 1 book, 3 packs of greeting cards, or 2 calendars

Metal Prints

Includes: White Base Metal Prints, Silver Base Metal Prints